Shipping policy
Shipping Policy – Stormify
Last updated: October 15, 2026
Thank you for shopping at Stormify. This Shipping Policy explains our delivery areas, estimated delivery times, shipping charges, order processing, tracking, and procedures for delivery issues.
1. Shipping Destinations
Stormify currently ships exclusively to delivery addresses within Germany.
International shipping is not available at this time.
Orders with delivery addresses outside Germany cannot currently be fulfilled.
2. Delivery Times
Our standard estimated delivery time within Germany is 7–14 business days, unless a different delivery period is clearly specified on the product page or during checkout.
For the purposes of this policy, business days are Monday through Friday, excluding applicable public holidays.
The delivery period begins after the contract is concluded and, for payment methods requiring advance payment, after receipt of payment, unless otherwise stated during checkout.
We aim to deliver orders within the stated delivery period. If a delivery delay occurs, we will provide relevant information and respect your statutory rights.
3. Shipping Costs
Shipping costs are calculated based on the order and displayed during checkout before you submit your purchase.
The applicable shipping charge may depend on factors such as the delivery address, products ordered, package weight, and available shipping methods.
Customers can review the total order amount, including applicable shipping charges, before placing an order.
No additional shipping charges will be imposed after an order has been placed without the customer's agreement where required by law.
4. Order Processing
After your order has been received and accepted, it will be prepared for shipment.
Processing and dispatch arrangements may vary depending on the products ordered and the fulfillment location.
Any applicable processing period is included in the stated delivery time unless clearly indicated otherwise before purchase.
We will notify you when your order has been dispatched, where shipment notifications are available.
5. Shipping Carriers and Fulfillment Partners
Stormify may work with third-party shipping carriers, suppliers, and fulfillment partners to process and deliver orders.
The shipping carrier may vary depending on the product and fulfillment arrangement.
Orders containing multiple items may arrive in separate packages.
If items are delivered separately, the applicable delivery information will be provided where required.
Stormify remains responsible for fulfilling its contractual delivery obligations under applicable law.
6. Order Tracking
Where tracking information is available, it will be provided by email or through the relevant order-status page.
Tracking information may take some time to become active after shipment.
If tracking information is unavailable or does not update, please contact us at stormify.de@gmail.com.
7. Delivery Delays
Although we aim to meet our stated delivery periods, delays may occasionally occur.
If we become aware of a delay affecting your order, we will inform you where required and provide available information about the expected delivery.
Your statutory rights in cases of delayed or failed delivery remain unaffected.
8. Incorrect or Incomplete Delivery Addresses
Please ensure that your delivery address and contact information are accurate before placing your order.
If you notice an error, contact us as soon as possible at stormify.de@gmail.com.
We will attempt to correct the information if the order has not yet been dispatched and the change is technically possible.
Any additional costs arising from incorrect customer information will be assessed in accordance with applicable law and the circumstances of the individual case.
9. Lost, Damaged, or Missing Packages
If your order is lost, arrives damaged, or is marked as delivered but has not been received, please contact us at:
Include your order number and a description of the issue.
We will investigate the matter with the relevant carrier or fulfillment partner and provide the remedy required under applicable law.
For consumer purchases, the risk of accidental loss or damage generally remains with Stormify until the goods have been delivered to the customer or an authorized recipient, subject to statutory exceptions.
10. Returns and Return Shipping
Customers exercising their statutory right of withdrawal or requesting a voluntary change-of-mind return are responsible for the direct return shipping costs, where properly disclosed and legally permitted.
Where products are defective or incorrectly delivered, Stormify will bear necessary return shipping costs as required by applicable law.
For full information about returns, refunds, and your statutory withdrawal rights, please refer to our Return and Refund Policy.
11. Contact Information
For shipping questions, delivery updates, or problems with an order, please contact:
Stormify
Parvez Mosharuf
Elisabethstraße 13
58095 Hagen
Germany
Email: stormify.de@gmail.com
Website: https://www.stormify.de