Return and Refund Policy – Stormify

Last updated: October 15, 2026

At Stormify, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, cancellations, refunds, exchanges, and statutory consumer rights are handled.

1. Returns

We accept eligible voluntary return requests made within 14 days after you receive your order.

For a voluntary return, items should be in their original condition, unused or unworn, with any original tags and, where reasonably possible, in their original packaging.

Please provide your order number when requesting a return.

These voluntary return conditions do not restrict your statutory right of withdrawal or your rights concerning defective goods.

2. Return Shipping Costs

Customers are responsible for paying the direct costs of return shipping when exercising their statutory right of withdrawal or requesting a voluntary return.

Return shipping costs depend on the selected shipping provider, the package dimensions, weight, and return destination.

We do not generally provide prepaid return shipping labels for returns based on a change of mind.

Where a product is defective, incorrectly delivered, or otherwise does not conform to the contract, we will cover necessary return shipping costs as required by applicable consumer protection laws.

3. How to Request a Return

To arrange a voluntary return, contact our customer support team:

Email: stormify.de@gmail.com

Please include your order number, the item you wish to return, and your request.

We will provide the applicable return instructions and return address.

Please do not send products to our business contact address unless we have confirmed that it is the correct return destination.

You do not need our approval, a customer account, or a particular return label to exercise your statutory right of withdrawal. You may exercise that right by sending us a clear statement by email or post.

4. Order Cancellations

You may request cancellation of an order or individual items before they have been shipped.

Please contact us as soon as possible at stormify.de@gmail.com.

We will process cancellation requests where the order has not yet been dispatched and cancellation is still possible.

If an order has already been shipped, your applicable statutory withdrawal rights remain unaffected.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at:

stormify.de@gmail.com

Please provide your order number, a description of the problem, and photographs if available.

We will assess the issue and arrange an appropriate remedy in accordance with applicable law, which may include repair, replacement, a price reduction, or a refund.

Your statutory rights are not dependent on reporting the problem immediately or providing photographs.

For justified defect claims, we will bear the necessary costs of the statutory remedy, including applicable shipping costs.

6. Exchanges

If you wish to exchange a product, please contact us at stormify.de@gmail.com.

Exchanges are subject to product availability and the applicable return conditions.

Where a direct exchange is unavailable, you may return an eligible item and place a new order.

Your statutory rights remain unaffected.

7. Statutory Right of Withdrawal for EU Consumers

Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason, unless a statutory exception applies.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

If you ordered multiple goods in one order and they are delivered separately, the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item.

To exercise your right of withdrawal, you must inform us:

Parvez Mosharuf – Stormify
Elisabethstraße 13
58095 Hagen
Germany

Email: stormify.de@gmail.com

of your decision to withdraw from this contract by an unequivocal statement, such as a letter sent by post or an email.

You may use the model withdrawal form provided below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery, except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods without undue delay and no later than 14 days after the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the 14-day period has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please contact us for the applicable return destination. The return address may differ from our business contact address.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods, where the applicable legal requirements are met, including:

• Goods made to the consumer's specifications or clearly personalized.

• Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.

• Other goods expressly excluded from the statutory right of withdrawal under applicable law.

These exceptions apply only where the relevant legal conditions are satisfied.

Opening ordinary product packaging does not automatically remove your statutory withdrawal rights.

9. Refund Processing

For eligible voluntary returns, we will review the returned goods and notify you of the outcome.

Approved refunds will normally be made to your original payment method unless otherwise agreed.

For statutory withdrawals, the reimbursement deadlines and conditions described in Section 7 apply.

Your bank or payment service provider may require additional time to display the refunded amount in your account.

If you have questions about a refund, contact stormify.de@gmail.com.

10. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. Using this form is optional.

To:

Parvez Mosharuf – Stormify
Elisabethstraße 13
58095 Hagen
Germany

Email: stormify.de@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / Received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

11. United Kingdom Consumers

If you are a consumer in the United Kingdom, your applicable statutory cancellation and consumer rights remain unaffected.

For qualifying online purchases, you will generally have a 14-day cancellation period after receiving the goods, subject to applicable exceptions.

Following a valid cancellation, you must return the goods within the applicable statutory period. Refunds, delivery costs, and any permitted withholding of reimbursement will be handled in accordance with UK consumer law.

Customers bear the direct costs of returning goods following a change-of-mind cancellation, where lawfully disclosed and applicable.

12. Consumer Protection Rights

Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.

This includes rights relating to defective, damaged, incorrectly described, or incorrectly delivered goods.

Where a provision of this policy conflicts with mandatory consumer protection legislation, the applicable legal requirements prevail.

13. Contact Information

For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact:

Stormify
Operated by Parvez Mosharuf
Elisabethstraße 13
58095 Hagen
Germany

Email: stormify.de@gmail.com
Website: https://www.stormify.de